All orders are shipped through Canada Post and delivery times are estimated from the date that the order leaves our warehouse. Express shipping can be added at an additional cost for faster delivery.
Orders are considered delivered when the shipping carrier provides confirmation that the package was successfully delivered to the address provided in the order. If Canada Post is unable to deliver the package after numerous failed delivery attempts, the cost of reshipping will be at the expense of the customer. BC Hemp Store is not responsible for non-receipt of orders due to improperly submitted, inaccurate and/or incomplete shipping addresses.
International guests (including those in the United States) are responsible for all import duties levied by customs. Orders may be held at the border, which can increase estimated delivery times.
Please double check your order and shipping address during checkout to ensure its accurate and complete. Once your order has been shipped, we are not able to change or cancel the order.
When your order is shipped, we will send you an email confirmation which will include a tracking number and link to enable you to track your package. Before checking the status of your package, please allow 1- 2 business days for us to process your order. If your order is placed over the weekend, it will not be processed until the next business day.
We offer returns for items upon request within 30 days of purchase. To be eligible for a return, your item must be unused and in the original packaging. Please note that BC Hemp Store will not refund the original shipping and handling fees on returns except in the case of manufacturer’s defect. If your order arrives damaged from transit, or if you are missing an item that was on your invoice, please contact us immediately and we will happily provide a refund or arrange to ship you the missing item.
Once your return is received and inspected, we will notify you of approval or rejection of your refund. If approved, a refund will be issued within 14 days and applied to the original method of payment.